House calls · Copper Coast & rural Waterford
Technology help that comes to you.
Can't get into town, or just don't want the hassle of unplugging everything and carrying it in? I'll come to you Monday–Friday between 9am and 2pm. Saturday mornings may be possible by request, subject to availability.
At-home supportHelp where the problem happens
Friendly, practical and local
Service area
Clear travel fees, agreed before booking.
Local help across the Copper Coast and rural Waterford, including Annestown, Bunmahon, Stradbally, Kilmacthomas and Tramore. The call-out fee covers travel and the initial assessment. Labour and parts are separate and agreed before work begins.
| Round-trip driving distance | Call-out fee |
|---|---|
| Up to 20 km | €25 |
| Over 20 km, up to 40 km | €35 |
| Over 40 km, up to 60 km | €45 |
| Over 60 km, up to 100 km | €65 |
| Over 100 km | Quoted individually |
Distance is calculated by road from my base to your address and back. Send your Eircode and I will confirm the fee before booking.
House calls last up to two hours.
For work that needs longer, extended testing or specialist equipment, workshop work may be a better option. If the work cannot be completed within the visit, I will explain what remains and agree the next steps and any additional costs before continuing.
The two-hour limit is the maximum visit length. Charges follow the agreed service price or hourly rate; the call-out fee does not include two hours of labour.
No fix, no diagnosis fee.If I cannot sort it, the agreed call-out fee is all you pay.
Straightforward pricing
Clear prices for common jobs.
These prices cover the listed standard service. If a job needs extra equipment, unusually complex work or specialist recovery, I will explain the options and agree the cost before continuing.
Router or WiFi setup
€50Smart TV or streaming setup
€40PC tune-up, cleanup and malware removal (2 hours)
€80Data backup or recovery
From €60Hardware repair labour
€40 per hour + partsAll prices include VAT. The applicable call-out or collection fee is charged separately, and parts are extra where required.
Collection & return
Some jobs are better completed in the workshop.
I can collect your device and bring it back once the agreed work is finished. Collection and return involves two visits, so I quote the complete transport fee before booking. Where I can combine your collection or delivery with another journey, I will reflect that in the quote.
Quoted before booking
The repair or service charge is separate. The agreed transport fee includes VAT and is payable when your device is returned.
If I take your device away at the end of a paid house call, I only quote the additional delivery journey.
What I help with
From slow WiFi to the jobs that never quite get sorted.
If your problem is not listed, get in touch. A quick conversation will usually tell us whether I can help.
WiFi & connectivity
Get connected properly
- New router setup and WiFi troubleshooting
- Extending WiFi across a house or farm building
- Help switching landline or broadband provider when fibre arrives
Everyday technology
Sort the frustrating jobs
- Slow PC or laptop cleanup and malware removal
- Printer setup and troubleshooting
- Data backup, photo transfer and recovery
- New laptop, tablet or phone setup
Home technology
Get the rest of the setup sorted
- Smart TV and streaming setup
- Basic farm office technology support
- Advice before buying new equipment
Simple from the start
Tell me what is going wrong.
You do not need to diagnose it before calling. I will help decide whether a house call or collection makes more sense.
- 01
Tell me the problem
You do not need the technical name. Describe what is happening, where you are and which devices are involved.
- 02
Agree the visit or collection
I will confirm whether the job is best done in your home or back in the workshop, and explain the applicable fee.
- 03
Work through it
I troubleshoot the problem where it makes most sense and explain the useful options in plain language.
- 04
Know what comes next
You will know what was done, anything still needed and whether there are sensible ways to prevent the problem returning.
Before a visit or collection
Common service questions.
When you contact me, mention your Eircode, the problem and the equipment involved.
How long does a house call last?
House calls last up to two hours. If a job needs longer, extended testing or specialist equipment, workshop work may be a better option. I will explain what remains and agree the next steps and any additional costs before continuing. The two-hour limit is the maximum visit length, not two hours of labour included in the call-out fee.
When are house calls available?
House calls are available Monday to Friday from 9am to 2pm. A Saturday morning appointment may sometimes be possible by request, subject to availability, but is not guaranteed.
What happens if you cannot fix the problem?
There is no diagnosis fee if I cannot sort it. You only pay the call-out fee agreed before booking.
Do I need to unplug the computer before you arrive?
Usually, no. Leave the equipment as it is unless I ask you to do otherwise. Seeing the full setup often helps identify cables, WiFi or peripheral problems.
Can you help someone who is not confident with technology?
Yes. The service is intended to be patient and practical. I explain what I am doing without assuming technical knowledge, and I can write down important steps where useful.
Do you cover Waterford city or Dungarvan?
Yes. Ask about Waterford city, Dungarvan or farther afield. Call-out fees depend on round-trip driving distance, and I confirm the fee before booking.
Can you collect a device instead?
Yes. Collection and return is quoted individually to cover both visits, with the complete transport fee agreed before booking and payable when your device is returned. Repair charges are separate. If I take your device away during a paid house call, I only quote the additional delivery journey.
Can you recommend a replacement device?
Yes. I can help work out what you actually need before you spend money, and help set up the new equipment afterwards.
Request a house call
What is going wrong—and where are you?
Call or email with a short description. I will let you know whether I can help and the applicable call-out fee before arranging a visit.